Client: Fran Osborne
Osborne Stein Associates, London
"I am delighted to recommend Susan Bagyura and her company Blue Danube Coaching. Susan is an outstanding business coach and mentor.
Osborne Stein Associates is a small design company with expertise in display design. I have had lots of experience promoting and working for others but since deciding to expand my own business I have found it difficult to be in control of the sales process for myself. I feel that Susan's contribution has given me a very firm foundation in the way I will approach potential clients from now on and some powerful tools to handle all of my client relationships more effectively and therefore more profitably.
My declared business problem was to put an end to doing work 'on spec' for clients who in any other context would be classed as 'timewasters'. Through working with Susan I discovered that underlying this was a lack of structure and clearly defined approach which would establish my credibility as a designer with 'trusted advisor' status from the very beginning. I felt that I could never quite find the right balance of confidence, gravitas and friendliness required to secure certain types of new client or that I was not always in the driving seat of the process. Sometimes I would be caught speeding, sometimes I ran out of petrol and indeed sometimes the car was snatched away from beneath me.
I opted for a tiny slice of Susan's expertise and coaching by email and telephone. The net result of all this is that I now have a great way of avoiding 'giving away' ideas and expert knowledge for free and an army of tools with which to win the right kind of new client and keep any business dealing within reasonable limits. Susan's skill has articulated and clarified the role of client and designer for me in a way which I intellectually 'knew' but couldn't orchestrate myself in a reliable manner.
If there is any aspect of your business where you know there is room for improvement and you've read all the books and had all the advice available and the situation remains the same, then invest in some business coaching with Susan Bagyura and Blue Danube."




